Realise Your Potential

Service Merchandiser (mobile devices)

Main Responsibilities:

Quality control of after-sales service of Huawei CBG (Consumer Business Group) in the Huawei brand service stores/points, checking the visual status of Service Shops, provide employee training and monitor service quality in the field of service issues.

  • Regular visits to Huawei Service stores/points in Czech and Slovakia
  • Caring for the service quality and proper visual status in Huawei authorized stores or service points
  • Collecting the required information and systematic reporting to Huawei
  • Verification of the availability of stores (brand image, spare parts stock, repair regulation execution…)
  • New service stores/points Huawei brand image building
  • Monitoring of ongoing customer service on the Website
  • Organizing and / or supporting promotional events for the end customer
  • Conducting trainings and presentations for employees of the Services
  • Monitoring of competitors service stores
  • Collecting the voices from store employee and customers

Requirements:

  • Bachelor degree or above
  • At least 1 year service experience in Terminal field, at least 1 year service experience in Mobile phone vendors or Operator or distributors
  • With after sales experience in cell phone and electronic products ,familiar with after sales process is perfect;
  • Be familiar with customers’ consumer requirements, master the relevant information about the industry, know well of electronic products’ after-sales laws and regulations;
  • Enjoy travelling and accept frequent business trips
  • Strong self-management skills especially on time management
  • Well understanding product lifecycle based Integrated Marketing planning and has successful cases;
  • Have very good communication skills
  • Good at both English and Czech
  • Car and B driver licence are required

What we can offer:

  • Motivate benefit system and salary
  • Work in international company
  • Benefits as: meal vouchers, 25 days of holiday, 3 sick days, cafeteria system, cell phone, notebook
  • Company actions

Contact

Huawei Technologies (Czech) s.r.o.
Jana Kušková
Jihlavská 1558/21
140 00  Praha 4-Michle
Česká republika